Here at JP Physio, we take protecting and protecting your privacy seriously. It’s in our nature. The outlined Policy explains you of how we (JP Health (NE) Ltd) use your personal information collected from our Customer Relationship Management (CRM) system, our website and in our clinics. It explains how we collect, use, maintain, disclose, and transfer personal information, and the choices you have in relation to our processing of your personal information.

We are committed to protecting your privacy in accordance with this Policy, however we change or adapt this Policy from time to time in accordance we law, so please do check it regularly to ensure you are happy with any changes made. By using our services you are  agreeing to be bound by this Policy.

References in this Policy to “we,” “us” or “our” are references to the JP Health (NE) Ltd entity that is operating the relevant website, or providing the applicable services. Statements referring to “you” or “your” are references to the company or individual we are collecting personal information about. Our use of the term Services in this Policy has the same definition as in customer’s applicable Services agreement with us, or the applicable JP Health (NE) Ltd service (“Services”).

If you have any questions regarding this policy, please email us at [email protected].
 

SCOPE

This Policy applies to the following:

• Personal information we collect through all websites operated by JP Health (NE) Ltd.

• Personal information we collect about you in the course of doing business with you, such as when you engage with us as a customer, potential customer, vendor, service provider, professional adviser, consultant or other third party in relation to the provision of our Services, and the operation of our business generally. This includes sales, marketing, business contact or registration activities conducted by JP Health (NE) Ltd, but does not include any personal information you or your end-users input or upload into the Services. You can determine which JP Health (NE) Ltd entity has responsibility for processing your Business Data by referring to your relevant Services agreement with us (collectively “Business Data”).​As a data processor, we will process all Customer Data strictly on behalf of our customers in accordance with our contractual agreements with them and/or as required or permitted by law. For purposes of clarity, this Policy does not apply to Customer Data.

 

​TYPES OF DATA AND COLLECTION METHODS
 

Information you provide to us through the Website: 

Through your use of the Website, you may choose to provide us with certain personal information. For example, when you request information, subscribe to a mailing list, subscribe to Services, respond to an online survey or otherwise contact us, we usually collect personal information such as your name, e-mail address(es), postal address(es), telephone numbers and any other information you choose to provide. You can opt out of providing information by not entering it when asked. If information is required in order to allow us to respond to your inquiry, you will receive a notice advising you of this. If you do not provide us with some or all of the requested information, we may not be
able to provide the requested information or Services to you.

Information we collect automatically through the Website: 
The Website also collects certain information by automated means. For example, when you visit a Website, we track certain information about your computer and Internet connection, such as the IP address of your computer and/or Internet service provider, the date and time you access the site, the Internet address of websites from which you link to our Website, the computer technology you are using and your movements and preferences on our site. We use technology that many other websites employ, including, without limitation, “cookies” or small data files stored on your computer’s hard drive, to collect such information. There are persistent cookies and session cookies. In some instances, we use cookies to collect information in connection with future visits from that Website, to recognise you as a previous visitor, or to track your activity on our Website. If you follow a link to the Website from an affiliate or promotion, we store information about your arrival from that affiliate or promotion in a session cookie. A persistent cookie consists of a text file sent by a web server to web browser, which will be stored by the browser and will remain valid until its set expiry date. We do not deliver third party online advertisements on our Website, but we may use third- party advertising companies to serve ads for our Services when you access and use other websites, based on the information relating to your access to and use of our Website, as well as information received from third parties. To do so, these companies may place or recognise a unique cookie on your browser (including through use of pixel tags). In general, you do not need to have cookies turned on to visit our Website. You can refuse cookies by setting your browser to decline them automatically or to give you the choice of declining or accepting the placement of cookies from the Website. That said, some of our webpages, may require you to accept a mandatory session cookie, which you can delete after you leave the Website. We also may collect information related to your company, approximate geographic location, or other demographic information that does not personally identify you. To the extent permitted by applicable law, we reserve the right to combine other information as defined above with personal information that you submit. 

Information customers and potential customers provide to us: 
You may choose to provide personal information when engaging in or conducting business with us. The types of information we may collect include names, email addresses, postal addresses, contact details, job titles, transactional information, financial/billing information, account information, correspondence and any other information you may choose to provide. You may also choose to provide personal information, such as contact details and job titles, when you attend sales and marketing events, product demos, take part in surveys, or through other sales and marketing interactions we may have with you.

Other information we collect in the course of operating our business: 
We also collect information from our vendors, suppliers, service providers, agents, consultants, business partners, professional advisors and other third parties for the purposes of managing and operating our business. For example, we will collect business contact information, financial information and other information necessary to engage third parties and to evaluate their performance.

Information we collect automatically through the Services: 
Our systems may also collect certain information automatically when you use the Services, for example, usage information (such as user activity, configuration of the device, performance metrics data) and log information (such as IP addresses, ISP, browser type, clickstream data, security information, errors and crashes).

COLLECTION PURPOSES, USE OF BUSINESS DATA
We will use your personal information for a range of different purposes, including:

• To respond to your specific enquiry or request and to provide you with information and access to resources that you have requested from us;

• To administer, protect, operate and maintain the Website and our systems;

• To improve the navigation and content of our Website, system administration and security;

• To compile aggregated statistics about the site usage and to better understand the preferences of our site visitors;

• To help personalise your experience on our Website (for example, we may use IP addresses to approximate your general location for purposes such as to provide information on local promotions and events);

• To help deliver our Services to our customers and to provide customer service and support;

• To process and complete business transactions and send related information, including transaction confirmations and invoices;

• To send information to our customers about their account, technical alerts or updates, and other administrative or service-related communications;

• To carry out research and development to improve our Services;

• To carry out other legitimate business purposes, as well as other lawful purposes about which we will notify our users and customers.

We maintain reasonable procedures to help ensure that personal information we collect and use is reliable for its intended use, accurate, complete, and current. Additionally, we may collect personal information for marketing purposes such as contacting you to further discuss your interest in our company, the Services we provide and ways we can improve them and to provide information on Services, promotions, and events. You can opt out of receiving marketing emails as explained in the “Your Marketing Options” section below.

DATA TRANSFERS TO THIRD PARTIES
We do not sell your personal information to any third parties; however, we may share your personal information with third parties as follows:

Within JP Health (NE) Ltd consistent with this Policy.

• Trusted agents, consultants and service providers to perform business related functions such as service providers that help support the Services.

• Business partners, such as system integrators, distributors, and referral partners that are involved in providing Services. For example, if you indicate an interest in a Service, we may share personal information such as your contact information with our business partners.

​OTHER DISCLOSURES
Under certain circumstances, we may be required to disclose your personal information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

We may disclose your personal information if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency, or in the good faith belief that such action is necessary (a) to comply with a legal obligation, (b) to protect or defend our rights, interests or property or that of third parties, (c) to prevent or investigate possible wrongdoing in connection with the site or our Services, (d) to act in urgent circumstances to protect the personal safety of users of the site, our Services or the public; or (e) to protect against legal liability.

DISCLOSURE FOR PROSPECTIVE SALE, MERGER, ACQUISITION OR REORGANISATION
We may share or transfer your information in connection with a prospective or actual sale, merger, transfer or other reorganisation of all or parts of our business. Also, we reserve the right to fully use and share any information that is not in personally identifiable form (such as statistics and survey results that do not identify you individually by name).
 

YOUR CHOICES
If we intend to use your information for a purpose that is materially different from the purposes identified above or if we intend to disclose it to a third party (a non-agent) not previously identified, we will notify you and offer you the opportunity to opt out of such uses and/or disclosures where it involves non-sensitive information or opt-in where sensitive information is involved.

You may choose to change your marketing choices at any time by contacting us at [email protected].

You can also unsubscribe from our marketing communications by following the instructions or unsubscribe mechanism in the e-mail message. To opt out of receiving marketing related communications from us, please click on the “opt-out” link in the communication. Please note that if you do opt-out of receiving marketing related emails from us, we may still send you important administrative messages, and you cannot opt-out from receiving account-related or other administrative messages.

THIRD-PARTY SITES
This Statement does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the site links. The inclusion of a link on the site does not imply our endorsement of the linked site or service.

SECURITY
We maintain reasonable and appropriate security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, and destruction.